| Customization: | Available |
|---|---|
| After-sales Service: | 24-Hour Online |
| Warranty: | 1 Years |
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Q: Do you accept custom design requests?
A: Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote.
Q: What details are needed for a non-standard/custom quote?
A: Please provide: Desired dimensions (height, width), crystal/glass type & color, metal finish, number of lights/bulbs, voltage, target price, quantity, and ceiling height/weight limits if known. Pictures or drawings help greatly.
Q: How do you ensure product quality?
A: We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos/videos available upon request.
Q: What certifications do your lights have?
A: Our standard lights typically hold CE, RoHS, Custom orders can be certified upon request (additional cost/time applies). Ask for specific certs needed.
Q: What is your production lead time?
A: Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing your order details.
Q: What is your Minimum Order Quantity (MOQ)?
A: MOQ varies: Standard items may be 1-5 pieces. Custom designs typically require 10+ pieces. Contact us to discuss your specific needs - we try to be flexible.
Q: How do you pack chandeliers for safe shipping?
A: We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked. Custom crating available.
Q: What is your warranty policy?
A: We offer a 1-year warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Damage during transit or improper installation is excluded.
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